Ancestry Military Discount April 2024

Alan was very helpful to me on two issues. First, he changed a ship-to address on a DNA kit that had already been shipped and was enroute. I needed to change the address for the safety of the UPS driver as we live in the mountains on a steep road that is covered in ice. When I ordered, I had assumed USPS would be the carrier not UPS. The second issue was that I ordered by DNA kit 3 days ago and then this morning received an email from Ancestry offering a $40 discount on the kit so I asked if there was a way for me to utilize that discount offer especially since I ordered two kits! He made that happen by issuing a refund to me. I SO appreciated that!

As a Christmas gift to myself this year I decided to do the AncestryDNA test as I was told I have a 1/2 sister and brother. I am very pleased that I instantly found my brother

Below is my original review. Ancestry responded and processed my refund. I do appreciate the response and service. I still think they should improve the cancel process because right now it takes too many steps and I am sure that many are not successful. --------------------------------------------My complaint is their "cancellation" policy and mechanics. I signed up for a limited trial and made sure to go in and cancel after about 80 days of my 90 day trial. On the 90th day I was charged for the next 3 months. My account was not successfully cancelled. I went in and did it again and realized you literally have to click through about 5 levels of "are you sure?", "tell us why you are leaving", etc. I missed that the first time because it looks it cancels by displaying titles like ("Canceling Membership") but if you scroll down there is another button you have to click. This literally occurs about 5 different times. Now it's my fault for not double checking the cancellation but I think their process is deliberately obtuse. They want you to fail on the cancellation which is BS.

Representative was very helpful, informative and pleasant to talk with

What they discovered seems to make sense considering who I amThe discussions had before during and after just in fun oh, it's worth the money

Excellent Agent!He answered all my questions, plus offered information I didn't even know to ask about. I had a rather strange issue and was fortunate to get a person like him to counsel me. I really appreciated his attention to my issues.

Ancestry is a wonderful service to pass on info to the family members who never got to meet their ancestors!!

I did get my results, heritage, etc. Have you paid for the monthly subscription? The results are there as well.

I asked the support if there is any possibility to extract DNA from other source than saliva, like tooth/bone/hair/nails. The answer was prompt, explicit, but negative. I was expecting Ancestry to provide this option, at least for an extra cost.

I did a DNA kit w/ my sister