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Reviews of British Airways

nick
2020-02-04 13:02:52

BA is beyond even Ryanair's worst rip off pricing

BA offer the largest global coverage from UK airports and are the only carrier on many routes. The planes and flight itself are good, but the check in and ticketing service is a disaster. The new 'eco ticket' on long haul routes means that you cannot add any baggage except by paying £90 / bag EACH WAY, payable at airport only.This is beyond even ryanair's worst rip off pricing, leading the check in agent to shake his head in dismay when reading the price on his screen. Of course the customer is held to ransom, leaving no choice but to pay Duck Turpin and try to avoid BA in future.

pitlike
2022-05-04 11:13:38

trying for hours, after 46 calls my problem has been solved.

BA You really need to solve this phone robot, I would rather wait an hour in the line than call 46 times, and keep trying to get over the robot and be nervous as hell. My flight has been cancelled, and I struggled to get help through the website, as the "Manage your bookings" section didn't show anything. The phone line robot is absolutely annoying, out of 46 calls, I got to an advisor 3 times. The first 2 transferred me over, then the robot hung up on me, but the 3rd time finally after 40 min waiting I could speak to an advisor who kindly solved my problem quickly. Thank you to Justin for his help!

Mr William Grierson
2022-05-30 13:50:41

Substituting different carrier instead of booked BA flight

Returned last week-24/5- on BA2857 from Paphos. Concerned that the flight was not handled by BA but Titan Airways. I cannot recall when booking that this return flight would be handled by a different carrier.My concern is that I would have liked and would have accepted a "like for like" experience on this flight and not a sub standard substitution,with non BA staff in non BA uniforms, no comparable catering and wash rooms in poor condition. Most importantly, I book BA because I feel safe and more cared for than other carriers and this was not the case here. Yes -Our "BA2857" got us home roughly on time and Titan Airways was better than a last minute cancellation, but as a customer, when I buy BA, I expect BA please. If it happens again I will escalate this to formal complaint status due to miss selling.

Dean Nicholson
2022-01-20 20:01:35

I’ll be kind & thumbs up

Tried calling BA at 19:00pm hoping after reading the reviews was expecting a long ass wait. After 47 minutes a very fed up sounding guy picked up & we spent about 15 minutes making a booking via telephone vouchers. After a good chat with him he was really nice and just exhausted & fed up of been so busy & stressed out with horrible customers. Can’t imagine what he has to deal with All in all resolved on my first ever call

Victor Cruz
2022-04-21 15:10:45

It does seem that BA have indeed been a…

It does seem that BA have indeed been a nightmare for a number of customers. My flight to Faro on the 11th April from Heathrow had been changed at least 8 times previously, including a return flight back to Gatwick, rather than Heathrow (albeit, we knew this 6 weeks before, so were able to organise transport accordingly). Both trips were uneventful and both planes, out and in, left and arrived on time without any baggage lost! So in the midst of complaints (we do tend to only write to complain), I think that we should also write when things went well. Albeit, being content with arriving and departing on time and receiving your luggage really shows where we are with the airline industry as a whole!

Johnnie Deb
2020-04-24 22:32:36

Actually BA are not so bad

Actually BA are not so bad, but they are gravely lacking in transparency. This is a self-inflicted wound, so whoever is in charge of their Customer Relations strategy needs the boot! I have just received from BA a cancellation, but what I had not previously realized, because this had not been effectively communicated, was that I could rebook to whatever flight I chose without paying any extra charges. I am very happy with this, so full credit to BA, but for your own sake, don't be so arsey in your dealings with your customers on other fronts. Goodwill is priceless!

Yvonne Koehler
2019-11-28 09:28:28

After a name change

After a name change, the issued ticket did not match the passports we were travelling on. To avoid hassle, I called customer service US and spoke to Ms. Aashima. She was ever so friendly and helpful and resolved my issue in no time. She later also helped me change my departure date. She was very courteous and professional and solved my issues to my complete satisfaction. Well done, and thank you, Aashima!

Mark Jones
2020-05-12 14:06:29

BA knows how to handle coronavirus disruptions.

I booked flights with BA that were cancelled due to the coronavirus pandemic. I was sent an email, and given a link that I could use to instantly re-book my flights, free of charge. The experience was flawless, painless, transparent and devoid of stress or irritation.BA has my gratitude!I have also been attempting to rearrange / refund services from other companies, specifically Hotels.com, Transpennine Express and Eurostar - all of whom have delivered disgusting service and have failed to help me.

Aaron B
2020-05-04 17:38:25

Got full refund for cancelled flights

Although it was difficult for few days to get hold of an advisor, finally managed to speak to a member of staff who was polite and processed full refund. Money got credited in the bank account in just few days time. COVID19 crisis has caught everyone off guard and British Airways have refunded money in full despite huge cancellation refund backlogs.

Penny Wilks
2020-03-10 15:07:57

Perfect

Perfect. Easy to book and polite staff. Off to see my English relatives!

FAQ for British Airways

How can I get social with British Airways?

Do you have suggestions to help British Airways improve the service? You can make suggestions on the official British Airways channel on Facebook or YouTube. All suggestions are welcome by British Airways! You may want to learn more about British Airways, please follow the channel immediately and don't miss any opportunity to follow the latest trends.

Does British Airways have a student discount?

Yes. For currently enrolled college students and high school students with low spending power, special discounts for students are introduced on britishairways.com. You can use a special British Airways promo code to deduct a certain amount of the money at the checkout page.

How to contact British Airways?

British Airways provides comprehensive consulting services to customers. British Airways's customer service channel button will display with the words like contact us, communicate with British Airways customer service online, and bring a good shopping experience to customers is the purpose of British Airways for all time.

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