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Reviews of Saksfifthavenue

Kaitlin
2022-07-30 18:21:37

Don’t let the reviews scare you

This is my second time ordering from Saks. I was really worried after reading all the negative reviews but everything ended up going very smoothly! My order arrived in perfect condition and beautifully wrapped. The only thing I will say is that if you are shipping internationally, be aware that you will likely wait at least 2 weeks for your package (minimum). I really wish that Saks didn’t ship with Borderfree because they are insanely expensive and VERY slow to ship.. but if there is something you really want, it might be worth it.

Honest reviews
2020-09-08 16:11:54

Updated review

SAKS has finally issued my refund, so I figured it’s only fair to update my review and give them 2 additional stars for making it right.The absolute worst! I have been a customer of Saks for quite some time now. I happened to do a price adjustment on one of my last purchases. I placed the order July 21st & made a price adjustment on July 24th or 27th. Today is 09/08/2020 and I still have received no refunds. They first said 3-5 business days, then it changed to 5-10, then 7-10, then 10-14 business. Then they said it was due to me using a PayPal account, the refund takes 1-30 days. No refund, so I call back they say it’s 30 business days. NO KIDDING! I keep calling & calling they keep escalating the case, without no actual resolution. I have been calling them everyday, then they say they will escalate the case again, but then I’d have to wait for another 10-14 business days. And the cycle starts over every single time I call. This is the first time I have experienced such thing with a retailer. I still cannot believe this myself. This is stealing pure and simple. I have recommended a few people, needless to say I will be taking my few dollars elsewhere. I have emailed SAKS, and they have not gotten back to me either. Thanks Saks!

Shrokia
2017-07-19 03:26:13

Thought it was a lost cause but...

Update: I never did get any sort of e-mail confirmation or any contact after I contacted customer service several times (see details below) but today I surprisingly got a package from Fedex and it was my Valentino dust bag! Wow! I am very happy that my claim was actually taken care of. I brushed it off as a lost cause but Saks came through (very quickly too!) and I will shop with them again. Reading all the 1 star reviews really had me worried but this redemption has changed my mind. My only wish is there was more communication with customers, I never got an email stating the dust bag was mailed or anything, the package just arrived suddenly. I also think I got lucky with customer service (I think Brittany on chat) she was the only one I thought actually may have don't something about my issues since I got a survey afterwards asking me about her service...anyways I hope the service gets better (more like Nordstrom's) and I think these 1 star reviews will be changing.I'm an international customer, and this is my first time ordering form Saks. I ordered a pair of clearance Valentino shoes, liquid make up brush cleaner and some make up washcloths. Ordering is easy on their website, but after I ordered it took awhile for everything to process. 3 days for a confirmation, 4 days to reach the Borderfree shipping facility and then another 4 days...So it took 7 business days to get my package (And this was "express" shipping) Package arrived and everything looked OK, small issue the brush cleaner had leaked...they didn't put it in a plastic bag! Thankfully the bubble wrap kept it from leaking on my Valentino shoe box. Big issue, no dust bag was included with my Valentino shoe...Ugh why does this always happen to me? I've contacted customer e-mail (no response), chat twice (one rude person, another more polite claiming they will contact distribution) and one phone call to an obvious overseas office with someone that didn't speak English very well. (They claimed they will also send a message to distribution) They said it'll take 3-6 business days to process and I'll be contacted in 48 hours if there is a problem. Well now that I've read all the reviews on Saks now, I figure I probably won't ever hear back from them. Wow ALL 1 star... Anyways, the shoes were thankfully in perfect condition and my order was correct... How sad, I shopped at a supposedly luxury retailer and just simply feel thankful my order arrived with what I ordered. Well see if I ever get the damned dust bags. If not I'll be changing my review to 1 star.

Lori Deal
2021-01-25 22:31:56

very sorry return /exchange

i feel like the service at sacks on line is terrible , i have been charged twice noew for a simple exchange in size etc ..it takes 4 weeks for a return , plus i do not know as of today when they will give me a price adjustment ..i just wanted to get the same coat in a smaller size , i had to buy it twice .. etc for a higher price , got charged twice .. not no adjustment as of today .. terrible customer service .. never shop at sacks again .. you can not keep or get customer, plus the people working there , you can hardly understand them , or they are very unprofessional and don't know what the are doing ..

Mellisa Liong
2019-03-22 11:33:29

I must be a lucky one!

I must be a lucky one!Bought a pair of Manolo Blahnik, arrived as expected, perfectly packaged and NEW item (not ex display). So happy with my purchase!! Size, colour etc all correct. I dont mind buying from them again.

SwissModel
2022-02-10 00:10:07

High quality, great sales

I have had the most excellent service. They have amazing sales and they ship and deliver in a speedy manner. Quite pleased with their high quality products, as well.

Clair
2019-01-05 21:51:22

Do not do online order with Saks fifth…

Do not do online order with Saks fifth Ave., Christmas order placed on December 14 was never delivered to my address. I was billed for the order even though it was delivered somewhere else, not to my address.I’ve called customer service at least three times. I only want a refund at this point. I’ll never deal with Saks again. After reading of Lord and Taylor demise I’m saddened. Compared to them Saks customer service should hang their heads. Terrible, terribly service. I’ll call one more time but assume they never intended to make my order good.

Bec
2015-11-14 05:32:43

Never had a problem

I have purchased twice from this store and never had a problem, it is not my preferred high end store as the shipping takes a long time to Australia. There are some very negative reviews here and they are entitled to voice their experience, but just saying that I've shopped on-line here and never had any issues. Only gave 4 stars because of the shipping time and they don't have a simple and clearly stated returns policy that you can review before you purchase.

Oleksandra Sokolova
2022-01-25 19:49:14

Customer support is mostly useless

They shipped my order fast and it was packed well. But I needed to contact customer support, and this is a pain in the a**. Chat is constantly ending on the representative end. I tried to speak with 4 agents in a row, and the same problem happened again and again. Then I emailed two of the representatives and never received an answer from them.I had a conversation in the chat today. The agent answered and have been silent for around 15 minutes and then ended the chat. What's the point of hiring people if they cannot help? Aren't you able to fix the chat for more than a week?I'll try to avoid shopping from Saks because it will take weeks to resolve an issue.

Johan Rivera
2021-07-12 20:28:18

It's horrible to read these reviews and…

It's horrible to read these reviews and I feel terrible for the people having gone through nasty shopping experiences, cause Saks was about as smooth and good shopping experience that I'd want. Fast shipping even on the economy setting, coupons and gift cards being able to stack on one another meant I got $500 worth of fragrances for 200. Amazing.

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