Saks Fifth Avenue Military Discount July 2022

So many people have posted negative reviews. In the last 2 months I have ordered multiple things for my children or myself from Saks. Have returned a lot of it as it seems a lot of things seem to be cheap quality. But I have also been pleased with several things. I have had EXCELLENT service with my returns! Better than before the world started using Covid as an excuse for everything. Shocked as credits have been turning up on my card within 1- 2 weeks! When I am in a Saks store I have always had pleasant sales staff. I still love Saks and want to give them a plug!

Service is borderline threatening the customer. Spoke to El Salvador about my order , women spoke in Spanish and kept yelling shouting to her colleagues all in Spanish. She began shouting and yelling in - Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___Spanish then would go back to speaking English. I was so scared I hung up. Why on earth should customers be scared to in for assistance with orders? Shameful

Had a great first experience. I purchased a Coach bag on sale for a great price. It arrived in Australia within a week and perfectly packaged. Will purchase from here again.

Another 5 stars. I bought a long sleeve shirt online. The price was great because it was a sales item. Package and product just arrived in perfect conditions, and fast. So I am glad I was able to receive my product as described and without any problem. Thanks Saks Team, you guys are the best.

Product in perfect quality. Fast ship. Order updates constantly and the price is what you pay for High end brands compared to other stores. I am happy with my last purchase though.

I had a great experience with Saks customer service. The key to a quick delivery was asking customer service to verify twice that I gave my address correctly and also I requested that customer service please waive the fee for next day shipping as a one-time courtesy. It seems that orders for next day shipping are processed more quickly. I would like to thank Jane at Saks Customer Service for processing my order, Immani for follow up and also Irrinia at the La Mer counter at Boca Raton's Saks. Several stores failed to carry the item I needed. I had called Nordstrom, Net-A-Porter, Sephora, Dillards, La Mer Online, Bloomingdales, etc. to no avail. Saks and Neiman were the only stores with my item in stock. Thank you to Saks for A+ quality And expediency all around!

Update: I never did get any sort of e-mail confirmation or any contact after I contacted customer service several times (see details below) but today I surprisingly got a package from Fedex and it was my Valentino dust bag! Wow! I am very happy that my claim was actually taken care of. I brushed it off as a lost cause but Saks came through (very quickly too!) and I will shop with them again. Reading all the 1 star reviews really had me worried but this redemption has changed my mind. My only wish is there was more communication with customers, I never got an email stating the dust bag was mailed or anything, the package just arrived suddenly. I also think I got lucky with customer service (I think Brittany on chat) she was the only one I thought actually may have don't something about my issues since I got a survey afterwards asking me about her service...anyways I hope the service gets better (more like Nordstrom's) and I think these 1 star reviews will be changing.I'm an international customer, and this is my first time ordering form Saks. I ordered a pair of clearance Valentino shoes, liquid make up brush cleaner and some make up washcloths. Ordering is easy on their website, but after I ordered it took awhile for everything to process. 3 days for a confirmation, 4 days to reach the Borderfree shipping facility and then another 4 days...So it took 7 business days to get my package (And this was "express" shipping) Package arrived and everything looked OK, small issue the brush cleaner had leaked...they didn't put it in a plastic bag! Thankfully the bubble wrap kept it from leaking on my Valentino shoe box. Big issue, no dust bag was included with my Valentino shoe...Ugh why does this always happen to me? I've contacted customer e-mail (no response), chat twice (one rude person, another more polite claiming they will contact distribution) and one phone call to an obvious overseas office with someone that didn't speak English very well. (They claimed they will also send a message to distribution) They said it'll take 3-6 business days to process and I'll be contacted in 48 hours if there is a problem. Well now that I've read all the reviews on Saks now, I figure I probably won't ever hear back from them. Wow ALL 1 star... Anyways, the shoes were thankfully in perfect condition and my order was correct... How sad, I shopped at a supposedly luxury retailer and just simply feel thankful my order arrived with what I ordered. Well see if I ever get the damned dust bags. If not I'll be changing my review to 1 star.

This was our first on-line order with saks. We ordered a bunch of gifts for our grandkids, all the way across the US. Saks got them there on-time and in great shape. The prices are not exactly 'cheap,' but neither are the products. You get what you pay for! Plus they all came in awesome elegant gift boxes at no additional charge!

Great website for designer items. They ship items in nice and safe packaging and they use borderfree for international orders and my expectation with them is always smooth and response time with email is great. Overall I am a satisfied customer.

They shipped my order fast and it was packed well. But I needed to contact customer support, and this is a pain in the a**. Chat is constantly ending on the representative end. I tried to speak with 4 agents in a row, and the same problem happened again and again. Then I emailed two of the representatives and never received an answer from them.I had a conversation in the chat today. The agent answered and have been silent for around 15 minutes and then ended the chat. What's the point of hiring people if they cannot help? Aren't you able to fix the chat for more than a week?I'll try to avoid shopping from Saks because it will take weeks to resolve an issue.