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Reviews of Southwest
Tia
2021-02-03 17:08:23
My husband and I got married on his…
My husband and I got married on his birthday of 5/24/2017. We flew to vegas on his birthday that year and have been using Southwest Airlines since then. It's smaller, easy to find your way through terminals, cleaner and staff so far has always been extremely pleasant. Love our DFW location.
Darlene Burton
2020-12-09 20:58:09
I only travel Southwest in the US I…
I only travel Southwest in the US I wish they would do international, hint, hint.. I also appreciate i can take my cat. Delta and American are pricey and not as comfortable
Fly baby
2020-11-16 22:21:35
Excellent service
Excellent service, pricing and all around everything, I am happy to fly with this company for every trip.
Susan Prato
2020-09-29 20:07:25
Good flight and will do it again
Lee
2020-08-22 15:51:09
Southwest Airlines Pilot
Today, on 08/22/20 Flight 1541 at 07:40am, a southwest pilot (never revealed his name) went above and beyond for a 12-year-old who was extremely terrified flying the first time by herself (yes, she thought she was brave enough to do it). The crew tried to calm her and she continuously screamed that she wanted to go home. One flight attendant held her hand, everyone tried to calm her, and the pilot apparently let her into the cockpit (prior to taxi away) to hopefully ease her fears. She eventually called down. The same pilot then proceeded to escort her off the plane, bought her breakfast from Chick-fil-A, and took her to her next gate! I can't even begin to express the gratitude. I would write a letter of appreciation to the CEO if I knew who he was...yes...I spoke with him while I was on facetime with her. Although I'm sure that the crew was probably at the brink of putting her off the plane, they comforted her and completed their flight. THANK YOU, THANK YOU, THANK YOU. I love Southwest...always have!! ❤️
Margaret Wilson
2020-08-02 22:30:02
I flew with Southwest Airlines during…
I flew with Southwest Airlines during July/August of 2020 in the middle of the pandemic. I have to say that the service I received was phenomenal. Of 4 flights (2 out, 2 returning), none were delayed and all were on the dime for boarding and arriving.I have never had this few problems with a flight. I don't know if it's due to reduced traffic, but I'm amazed. I have literally nothing to complain about. Will be flying southwest again, hopefully after all of this is over and there is a vacma'am!I feel like I should clarify - I scheduled and flew these flights after lockdowns were announced.
Marsha ASHFORD
2020-07-03 21:52:14
Just booked a minor flight with Jack he…
Just booked a minor flight with Jack he had excellent customer service and hope next time I book I get him. Great price also
Peter Whitcher
2020-06-18 17:57:57
Cheap airlines and really good about…
Cheap airlines and really good about changing flights. Its no frills (open seating, no first class, etc), but if you want inexpensive flights without the hassle of change fees they are the way to go
Jordan
2020-05-15 05:48:51
Love love love Southwest
Southwest is and has always been the BEST airline to ever exist. They have *always* gone above and beyond for not only myself but my family members as well, even when they absolutely did not have to. You cannot beat their prices and the level of customer service they provide is unmatched. The best in the business for sure, they treat you like family. Thank you for everything SWA. I'm a fan for life!
Caitlin
2020-05-12 00:02:00
Thanks Jeni!
I just had the BEST experience with Jeni from the customer support team. Thank you Jeni!
William M Voight
2020-03-23 02:40:45
Although many are upset because of…
Although many are upset because of these trying times, I have to say while we flew Southwest Airlines from Mdw to Punta Cana flight 2692 and had a great flight. We had our grandchild with us which was his first flight and the crew could not have done enough. While in the Dominican we started hearing so many rumors that the borders were being shut down and we were basically being abandoned. Well Southwest answered their phones confirmed our flight back to the USA and yes we called numerous times as United abandoned everyone at our resort and many people were left scrambling for any airline to please take them back. our flight was the second to last flight back to the USA, and we had a first row seat and I cannot tell you how many people arriving on the plane Flight 517 kept on thanking Southwest for taking them home. Our family witnessed this personally and Southwest had flown many planes empty to the Dominican to bring our people home. The best part was the crew of this flight showed all of us so much attention, and treated everyone great. One passenger had her birthday party sung to her by the whole flight and the crew gave her a bit of a funny gift and one of the crew also sang, to the passengers. By far the best flight I have ever been on. I thank the pilots for their hard work and the crew who put so many people at ease for the great time and flight. I have and will anytime always fly with Southwest due to their great service. If I could I would give them more than 5 stars.
Ruthie
2020-03-02 08:17:38
I actually really like this airline
I actually really like this airline! I like the way they seat people, and that there isn’t a first class section or anything like that. The planes are always clean and the staff is always nice, plus I’ve never experienced any major delays or issues with this airline. Overall really good! If I could improve anything, I would add outlets to all the planes (and screens would be nice too but are lower on the list)
Pete Anderson
2020-02-27 04:21:01
I fly SWA a Lot.
I fly Southwest/SWA a lot. Last year I took 30 flights on them. This year I have already taken 6. I love the Airline. SWA is Either a Super Amazing Flight. Or a horrible experience. So if you take 1 Southwest Airlines flight and make up your mind on them then I think you should try them again. But, I’m not you so you decide if you will give them another chance.
Saravanan
2020-02-20 04:36:17
I just booked our flight with…
I just booked our flight with Southwest. A real money saver with 2 checkin bags free. Kudos!
Tammy Johanns
2020-02-14 20:17:55
Jose Rivero Navarette 18419 WAS
Jose Rivero Navarette 18419 WAS. THE. BEST!!!!! We arrived in Southwest Airport in Fort Myers Beach Fl. He helped transport my father in law through the airport was helpful kind with great suggestions for our week in Fort Myers Beach FL. On our return flight home he was checking in bags and again very kind personable and remembered us. What a great experience. He is a wonderful representative of SW Airlines!
FAQ for Southwest
How can I get social with Southwest?
In addition to southwest.com, Southwest posts the latest product information, photos, and provided Southwest discount code on its social media platforms. Therefore, now you only need to subscribe to Southwest social media channels, and you will not lose any information that interests you.
Does Southwest have a student discount?
Yes. Southwest issues special student exclusive promo code to college students and high school students. With the relevant documents, you can get exclusive voucher of Southwest, so that students can also buy their favourite items without worrying about overspending their pocket money.
How to contact Southwest?
In order to provide customers with a better consumer purchase experience, there will be a Southwest customer service 24 hours online to provide consulting services to customers. For many types of questions common to customers, there will also be corresponding answers on southwest.com. Customers can view the corresponding answers by selecting the type of question they want to consult on the southwest.com common question interface.
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