Virgin Holidays Uk Military Discount August 2022

The status of my holiday has been up in the air and there has been a lot of waiting which is completely understandable given the amount of customers Virgin has.. I finally received an email on Thursday saying it will not go ahead and we had been given the choice to rebook or have a refund.. they provided 2 forms for each of the choices and once filled in said virgin would contact us by phone.They called this morning and I spoke with a lovely man called Josh, he managed to rebook to the dates we wanted and the difference in price was minuscule to our delight. He made everything so easy even though they are all working from home. Before you leave that 1 star I think you should maybe all think about the pressure the staff are under, they are trying their best with limited resources from home, be patient! A lot of us are in the same boat so think before you fly off the handle!

Very happy with holiday to Jamaica. Lovely hotel & resort.Love Virgin!

Excellent service. I booked another holiday with Virgin Holidays and the service was great. Yasmin was friendly, polite and very helpful. We have booked numerous holidays with Virgin holidays and they were perfect. No issues at all. Just a pity they closed their Derby branch but this holiday was booked over the phone and I cannot fault it. Would definitely recommend Virgin Holidays.

I have booked 3 holidays with Virgin and always had excellent service. Each time we had a great time.I have found them very competitive mainly because we have always gone on a multi city holiday. I have noticed that some of their single destination holidays can be slightly dearer than the competition.2004 New York / Orlando/ Key west My wife, son and myself2008 Orlando / New York / Boston / Washington / Colonial Williamsburg My wife, son and myself Orlando only, then just my wife and I. August 2016 Las Vegas / San Francisco My wife and IEach booking was very easy and pain free. I was happy with the cost when compared to other firms. In fact, this year the day I booked, the price had been revised down to the extent that I was able to add an extra day and still paid less than the price quoted, on my first enquiry.Customer service has always been second to none. This year I tossed and turned with regard to going to Las Vegas and San Francisco or Los Angeles, as well as the actual dates I wanted to go. All the time Joanne our contact was pleasant, understanding and helpful. At no time did I feel I was being a nuisance.With the 2004 trip this was a surprise holiday for my wife and son. Throughout the booking the sales consultant ensured that when ever she telephoned me and got either my wife or son that she was only calling in response to an enquiry. She did not let on what was actually happening, so it remained a surprise until I told them once conformation of the booking had been made.There are some pitfalls however to look out for which I stayed clear of. That in regard to booking tours in the various locations via Virgin Concierge. This year we visited the Grand Canyon. This could be done through Virgin but when I looked into it, I found you could book with the tour company who actually ran the tour (as identified by Virgin, as the operator they booked with) for less than half the price. I did contact the tour operator to see if a tour they advertised was the same one Virgin advertised and the reply was "yes, it was just the price that could be different, as Virgin were allowed to sell it at any price they wanted."I have tried booking multi destination on line with Virgin but this has proved difficult and not at all flexible. They appeared to have fixed combinations, fixed periods and hotels. This may only be the way I was accessing their site. However I never had any problem when going through one of their sales consultants.We are returning to USA in 2018 and Virgin Holidays will definitely be on my list of operators to be considered

Fair experience could of been better very expensive charges.

Sorry for those who have had bad experiences, however getting my refund from Virgin Holidays was painless. I had booked a crossing on Queen Mary, a hotel in NY and return flights with them booked this December. They asked me if I wanted a refund and acknowledged my choice. Shortly after that they told me I would have the refund within 2 weeks and I did.

Have used Virgin Holidays and Virgin Atlantic since it became a provider 30+ years ago. I have never experienced any of the problems the other reviewers have had and was horrified when I read some of them. I have recently had my first cause to complain and am awaiting a response. I have never had a flight delay, or a hotel issue and i have always found the staff to be extremely pleasant from the booking process to flight attendants . Looks like I have been very lucky if reading the reviews is anything to go by, but I will update this post pending Virgins reply to my recent complaint, but I have to say I think their customer service is second to none. **UPDATE** Today Virgin contacted me just 2 days after I emailed my complaint with a comprehensive explanation and a very acceptable gesture. I therefore reiterate that this company are one of the best out there.

Will never loose my loyalty. 2020 was a bad year for every company, yes my refund took longer than expected and I wasn’t happy at first. However, when I called to enquire about pricing up my rebook, my faith was restored. Before even talking about re booking something the agent had brought my details up and apologised for the issues last year. Something which was not her fault and didn’t have to apologise for, every company had its issues. Virgin holds something special within its staff and in the news I’ve seen they’ve had to let many go to keep the company afloat. Agreed the brand was tarnished slightly last year however they seem to acknowledge that and want to get back to the elite company they were. To see reviews on here with people stating they hope the company goes under is just awful, millions have lost their jobs in the UK and to wish that upon anyone is absolutely disgraceful. Let’s face it their planes are a million times nicer on board than the competition. My experience this time around has been ELITE so far and I am very pleased I gave them another go.

Been to many locations with VH and virgin atlantic and it's been great. I think we've had a couple of so so flights where the service wasnt 100% and they were quick to apologise and compensate. I use them multiple times a year and continue to do so

OK it took months for Virgin to refund me £7000, but they said what they were going to do. After I asked for a refund, Virgin said it would take four months, I received all my money back just over three and half months later. I didn't have to make contact and everything was done automatically. I just think some people don't have any patience, this is very difficult times for the holiday industry, and a bit of understanding will help.Will definitely rebook with Virgin when things improve.