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Reviews of New Look

Sabeya Choudhury
2021-12-11 12:54:22

Helpful and quick feedback.

Helpful and quick feedback.

2021-12-09 23:21:40

I placed an order on 24th November

I placed an order on 24th November. It was dispatched on 27th November and I was notified one of the items was out of stock but at the time of order it didn’t indicate stock was low. I am still waiting for my order to be delivered (now 9th December). I tracked the parcel and according to Hermes on 29th November they said ‘delay, wait 24 hours’. I have tried contacting customer service first via Facebook Messenger on 3rd December as apparently it’s quicker than emailing them and then WhatsApp, however all I’ve received are generic messages with no helpful information and no real human response. I even left a comment on one of their Instagram posts and I believe it has been deleted with again no response.I’ve tried to contact Hermes but they say to contact the retailer. It’s so frustrating, and I’ve now had to drive to a store to buy the products as they won’t be here in time for when needed. Shocking customer service which I haven’t experienced from them before and now I just want a refund.****************************************************New Look responded to me the next morning after writing this review and issued me a refund and were very helpful.

Sandra Palin
2021-12-09 15:06:35

Blurred lines when shopping. I bought an item of clothing today from…

I bought an item of clothing today from New Look, Falmouth. Staff were lovely and polite, however, I was asked if I wished to donate to a charity when paying. I did explain I wished they hadn’t asked me because it made me feel guilty when I refused. I already give to charities and homeless etc and felt it was an imposition to be asked the question when checking out. I explained to the assistant I felt guilty by saying no, there were other people in the queue who overheard. I felt really guilty saying no, but how many people give because they are embarrassed to say no they are a shop not a charity, if I donate to a charity they don’t ask me if I would like to buy an item from New Look please stick to what you do, I will now think twice before shopping in New Look this practice is not ok.

Jade Louise
2021-12-07 19:47:41

I had a really good experience using…

I had a really good experience using their customer chat option! Definitely worth a try if you're having issues.

Samantha Barry
2021-11-25 09:09:39

An item was out of stock on an order

An item was out of stock on an order, but became available. Opened an online chat with Sophie M, who honoured my original discount, and FOC delivery. Excellent prompt service and my enquiry was resolved in a professional, helpful manner

Julie Ann Mccarthy
2021-11-24 15:18:02

One of my favourite shop perfect for…

One of my favourite shop perfect for Jean blouse T-shirt boots true to size good quality

Jessica Peate
2021-11-23 19:50:16

Great customer service

Great customer service! I only placed my order today so can’t comment on delivery or the actual product but my problem was that I didn’t receive an order confirmation. So I messaged them on WhatsApp and they got back to me really quickly and solved my issue (turned out to be my mistake, incorrectly typing my email). Overall was a really quick, helpful and polite service by Emilie.

2021-11-22 13:53:14

Redeemed themselves thanks to Lauren

Ordered from New Look and the delivery never arrived. Their Customer Service on WhatsApp weren't helpful at all. After writing the review I received an e-mail from Lauren who was most helpful. We had many one on one exchange of e-mails until the whole situation was resolved. Thanks LaurenI may not order online again but I will buy in store.

2021-11-20 14:04:35

As echoed by many

As echoed by many - customer service is a joke. This will be the last time I shop here , the service in the past was so much better. Edit. I have increased the rating after getting my issue resolved via response from here. I will, however , not be returning to shop again.

Rachel Shepherd
2021-11-18 07:17:59

Terrible customer service and experience EDITED SEE ADD ON

I ordered from the website on thursday 11th november, I paid extra for express delivery which at the time stated it wouldn arrive sunday 14th. Sunday came and went, then so did monday so i contacted new look, was told 7 days wait, so i sent a message pn whatsapp and facebook messeneger. Nothing has been received back. Tuesday came and went so another email sent, no item, wednesday came and went still no item and still no response. Today is thursday 18th and ive sent ANOTHER email this time im asking for full refund as i no longer wish to have what i ordered because it will not arrive on time now. Have told them if they dont resoind by end of day friday ill go though paypal to get my refund.Im shocked at how bad their customer service is, and yes i did try your chat box new look, on multiple devices and various times of the day and it wont open so dont tell me i didnt try.Wont be a customer aganEDITED TO ADDNewlook did get in touch immediately after this review was left (in my opinon it should not take this to get there attention with all the methods of communtication i sent in the first place but anyway). They looked into my case and it seems it was the delivery service who lost the parcel. I appreciate these circumstances i just did not appreciate the lack of communication to find this out even if it was out of new looks hands. New look refunded me (as parcel had been lost) and gave me some discount codes and money off (no i have not used those but they offered them anyway which i think is a kind gesture considering it seems to be royal mails fault).So even though i did not like th initial lack of response until the 1 star review i am upgrading my review based on the fact they did eventually help.

Hayley Price
2021-11-17 19:46:30

I contacted via what's app as missing…

I contacted via what's app as missing items from my order. A lovely lady called Sadie replied the next day and arranged a refund for missing items and gave me free delivery code to re order missing items.

Natasha Murphy
2021-11-15 16:30:17

Refund delay

I recently returns an item of clothing to store that I had bought online, for a refund. This was on Friday. Its now Monday and the money is still not showing in my bank account despite that I returned other items to two other high street brands on Saturday, both of which have now gone back on my card. New Look claim that it usually takes 10 days - ive never had this issue before. On twitter New Look are saying 5-7 days! Which one is it!? It certainly puts me off buying anything from New Look again. I thought taking returns to store would mean I get my money back quick, but that obviously isnt the case.Edit: New Look replied saying they will contact me privately - they have not.

vicky tilley
2021-11-13 18:27:31

Leanne at your maidstone store was very…

Leanne at your maidstone store was very helpful. I found this dress online and the only store that had the size I wanted was your maidstone branch. After ringing the store and speaking to leanne she said she would hold on to it until I got there. She was very helpful and friendly. 5*

2021-11-12 17:34:16

Ordered numerous items online

Ordered numerous items online. All arrived very quickly. I had ordered various sizes of same item. Took to local store to return. Really friendly staff, wasn't a hassle or issue to them to refund the garments. Good to see decent customer service.

Andy Simmonds
2021-11-12 11:29:21

Lauren at new look was amazing

Lauren at new look was amazing. Really helpful. Thank you

FAQ for New Look

How can I get social with New Look?

New Look has registered official accounts on all major media design platforms including Facebook, Twitter, YouTube, Instagram and so on. In addition, New Look will release the latest information as soon as possible on those social media platforms. You can search and follow New Look on your favorite social platform to get the latest news and promotions.

Does New Look have a student discount?

Yes. In the form of New Look discount code, currently enrolled high school students and college students can enjoy discounts on Everyone who can prove the identity of the student can acquire the unique New Look discount code and enjoy a stress-free shopping experience.

How to contact New Look?

New Look sets the customer service channel at the bottom of the homepage and each detailed pages. You can find the "Contact Customer Service" button on each page to get in touch with customer service. At the same time, other contact methods are also provided on, you can choose the way you like to communicate with New Look.