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Reviews of National Rail

Jenni Sannia
2020-02-09 22:50:22

Great team at Truro

Huge thank you to the team on shift at Truro train station on Sunday 9th Feb. My train was cancelled back to Paddington due to the weather conditions. The team advised us on the best course of action, kept us all updated and went out their way to help make everyone feel as secure as possible. Thanks guys! - now on the sleeper train Paddington bound

2019-10-14 06:49:27

Just traveled to Glasgow from Larbert…

Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert/Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis

James Needham
2019-10-02 09:18:47

Unreliable, but good when it works

The uk rail system is just too unreliable and expensive. It has from my experience got worse over the last year with issues on approximately 5-20% of journeys, and seem to spend all my time claiming money back from delayed journeys. Last 2 journeys to London with EMR had issues, with the first journey ending up with trains terminating early both ways which meant I got all my money back, last journey train late by 45 minutes so half money back. And recently did a number of journeys with Northern and 2 journeys cancelled at short notice with a one hour delay. A further delayed journey on LNER required a diversion which added 2 hours. The problem is that no common reason for delays, some times train breaks down, other time other trains break down and block line, sometimes point failures or overhead cables issues. Although you can trace most of the issues down to poor maintenance and lack of capacity.When it works rail system is fine, and although standard tickets are horrendously expensive, there are some really cheap advanced fares and promotional tickets

Terence Martin
2019-09-26 14:13:57

Travelled on the 9:40 from Bedwyn to…

Travelled on the 9:40 from Bedwyn to Paddington today. It was a busy train but the guard was friendly, relaxed and very helpful. The passenger opposite me was Canadian and travelling to Newhaven. The guard went out of his way to provide- i.e. write down- the tube travel directions to this visitor. Service above and beyond the call of duty. A great example of customer service at its very best.

Marie Ashcroft
2019-07-16 14:19:58

A very welcome cup of tea.

I travelled on the Altrincham to CHester train 2.10 today Tuesday 16th July 2019. A very hot day, half hour to wait for the train. Along the platform walks Roy a station employee, “I am just making a cup of tea, who would like one”? He served six cups of tea to us, the waiting travellers. (There isn’t a cafe on that side of the station) What a lovely thing to do for complete strangers. Thank you. Roy Your bosses should be very proud of you..

Rosie Anstice
2019-07-15 08:29:20

Bodmin Parkway

I travelled to and from Bodmin Parkway this week and was struck by what a great, well organised and smart station it is. The station Manager was very friendly and efficient and clearly very good at her job. Even at rush hour this station feels orderly. Someone had planted hanging baskets and planters around the station which look beautiful. The little cafe sells delicious tea and a selection of sandwiches, pastries, newspapers etc. All in all a delightful station. Very Railway Children ❤️

Wendy Drysdale
2019-07-13 11:40:36

Train 1144am Sat 13th July Cleland to…

Train 1144am Sat 13th July Cleland to Edinburgh Waverley. FAntastic customer service from the train guard William who was was extremely helpful and pleasant to all customers on the train. Not often you see this, he had time for everyone and it made the full journey very pleasant. Thank you William a credit to British Rail.

Rebecca Wilson
2019-07-04 17:04:04

Emily was fantastic!

Hi I would like to write to thank Emily Garsden at Bournemouth train station. I had a very tight schedule travelling for business (I regularly travel from London to Bournemouth with my company Aylesworth Fleming) she went above and beyond to help me. She has only been in the job one day and her customer service and positive, incredibly accommodating attitude was exceptional. She had an Adecco lanyard and I couldn’t help but feel I must inform you of her outstanding work. I also saw her upon my arrival helping other customers. An absolute attribute to national rail. Thank you

2019-06-07 21:55:45

Sammy train manger

Sammy train manger, top class manager

Henry Chambers
2019-04-02 13:46:31

Website is not easy to naviagate but…

Website is not easy to navigate but managed to get he info I needed

2018-12-04 15:51:51

Network rail finally sorted a tree. Track works well done.

Had an overgrowing tree from the railway line behind my house . The process was long and irritating but , to their credit , they finally came and cut the tree back . Their contractors did a good job. Thank you . They have since relaid some track . They were good at consulting and cannot be faulted .

Cilla Morris
2018-09-10 16:45:25

We traveled to Brighton on Saturday 8…

We traveled to Brighton on Saturday 8 September even though there was work going on with no trains to Brighton. The organisation of the buses was excellent and the staff, as we have always found were most helpful and friendly. We have done the journey a few times and have always had great experiences, good on you British Rail and all you hard work will pay off, we believe you will get there in the end!!!

Paula Sanders
2018-06-22 15:38:20

Disabled assistance

Today I have travelled by train for the 1st time as a disabled passenger I'm in a wheelchair at present and I cannot fault the staff at all neither at burton on Trent or Birmingham new street so helpful. the service they have for disabled passengers is great.

2018-05-07 09:52:57

I use the app daily

I use the app daily, I just wish that the app would reflect when the trains get canned and go from another station

T Ever
2018-02-14 22:09:58

Left phone on train..

Left phone on train... national rail guard / inspector found.. answered and returned phone... the phone had money.. bank cards and pins all in the case and this trustworthy guard handed it back to us. He went out of his way to return it and wouldn't accept any money or reward. Absolutely amazed that there are still decent people out there... this was a train from east Croydon to Tonbridge tonight. Very proud to have genuine people like this work for our national rail

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