National Rail Military Discount December 2022

Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert/Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis

Sammy train manger, top class manager

I have recently visited the UK from Australia with my son,sister and mother who is 88 years old. Although my mum is in fine form for her age, we required a wheelchair for most of our travels around the UK and London.I have to say that both British Rail and all of their staff were without doubt the friendliest and most helpful people anywhere. On every single occasion the staff were on hand with a ramp for my mum to help on and off the train. Not only that but, on each journey the staff asked for our destination and phoned ahead to have a fellow staff member ready with a ramp to help her off the train. They were extremely informative, friendly and went out of their way to help or advise us, nothing was too much trouble for them.Most people are very quick to criticise for bad experiences and it is not uncommon to hear bad reports about British Rail. To them I say, you need to travel an experience other countries, you have some of the best workers on your railway that I have ever seen in any industry anywhere in the world. I can't thank them enough for making our travels a pleasure.I would like you to relay my review to all British Rail staff if possible, you should be very proud of them.David Quinn

Travelled on the 9:40 from Bedwyn to Paddington today. It was a busy train but the guard was friendly, relaxed and very helpful. The passenger opposite me was Canadian and travelling to Newhaven. The guard went out of his way to provide- i.e. write down- the tube travel directions to this visitor. Service above and beyond the call of duty. A great example of customer service at its very best.

We used National Rail extensively during our week-long stay in London. It was convenient & provided great connectivity. Most of the times, we had no difficulty in finding seats either.

Hi I would like to write to thank Emily Garsden at Bournemouth train station. I had a very tight schedule travelling for business (I regularly travel from London to Bournemouth with my company Aylesworth Fleming) she went above and beyond to help me. She has only been in the job one day and her customer service and positive, incredibly accommodating attitude was exceptional. She had an Adecco lanyard and I couldn’t help but feel I must inform you of her outstanding work. I also saw her upon my arrival helping other customers. An absolute attribute to national rail. Thank you

The uk rail system is just too unreliable and expensive. It has from my experience got worse over the last year with issues on approximately 5-20% of journeys, and seem to spend all my time claiming money back from delayed journeys. Last 2 journeys to London with EMR had issues, with the first journey ending up with trains terminating early both ways which meant I got all my money back, last journey train late by 45 minutes so half money back. And recently did a number of journeys with Northern and 2 journeys cancelled at short notice with a one hour delay. A further delayed journey on LNER required a diversion which added 2 hours. The problem is that no common reason for delays, some times train breaks down, other time other trains break down and block line, sometimes point failures or overhead cables issues. Although you can trace most of the issues down to poor maintenance and lack of capacity.When it works rail system is fine, and although standard tickets are horrendously expensive, there are some really cheap advanced fares and promotional tickets

Whilst usually I find national rail journeys good, there have been several occasions on south west trains where the service is unsatisfactory! When the trains are delayed which I have faced several time there is no way in knowing when your next train will be it seems like it's just a waiting game! In addition they do not have the appropriate services such as update telephone boxes which you can use if your battery dies does not seem they are very modern at bestAlso, today I rushed for a train from work only knowing I had 2 minutes to jump on my train and the whistle was called at 13:21 with 22 seconds ! It says the train is at 13:22 but if you think that the train is at this time then you will afformidibly miss it! Even when I asked to jump on the train at 13:21 the lady continued to blow her whistle without an apology and now I have to wait 40 minutes for the next one as there train times are also a load of w***! So thank you south west trains i have a lot to do but i am unable to as i am waiting for my train! And do not get me started on the fares

I travelled to and from Bodmin Parkway this week and was struck by what a great, well organised and smart station it is. The station Manager was very friendly and efficient and clearly very good at her job. Even at rush hour this station feels orderly. Someone had planted hanging baskets and planters around the station which look beautiful. The little cafe sells delicious tea and a selection of sandwiches, pastries, newspapers etc. All in all a delightful station. Very Railway Children ❤️

Huge thank you to the team on shift at Truro train station on Sunday 9th Feb. My train was cancelled back to Paddington due to the weather conditions. The team advised us on the best course of action, kept us all updated and went out their way to help make everyone feel as secure as possible. Thanks guys! - now on the sleeper train Paddington bound