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Reviews of National Rail

Wendy Drysdale
2019-07-13 11:40:36

Train 1144am Sat 13th July Cleland to…

Train 1144am Sat 13th July Cleland to Edinburgh Waverley. FAntastic customer service from the train guard William who was was extremely helpful and pleasant to all customers on the train. Not often you see this, he had time for everyone and it made the full journey very pleasant. Thank you William a credit to British Rail.

Spil
2018-12-04 15:51:51

Network rail finally sorted a tree. Track works well done.

Had an overgrowing tree from the railway line behind my house . The process was long and irritating but , to their credit , they finally came and cut the tree back . Their contractors did a good job. Thank you . They have since relaid some track . They were good at consulting and cannot be faulted .

MS D BELL
2019-06-07 21:55:45

Sammy train manger

Sammy train manger, top class manager

Paula Sanders
2018-06-22 15:38:20

Disabled assistance

Today I have travelled by train for the 1st time as a disabled passenger I'm in a wheelchair at present and I cannot fault the staff at all neither at burton on Trent or Birmingham new street so helpful. the service they have for disabled passengers is great.

Cilla Morris
2018-09-10 16:45:25

We traveled to Brighton on Saturday 8…

We traveled to Brighton on Saturday 8 September even though there was work going on with no trains to Brighton. The organisation of the buses was excellent and the staff, as we have always found were most helpful and friendly. We have done the journey a few times and have always had great experiences, good on you British Rail and all you hard work will pay off, we believe you will get there in the end!!!

Rebecca Wilson
2019-07-04 17:04:04

Emily was fantastic!

Hi I would like to write to thank Emily Garsden at Bournemouth train station. I had a very tight schedule travelling for business (I regularly travel from London to Bournemouth with my company Aylesworth Fleming) she went above and beyond to help me. She has only been in the job one day and her customer service and positive, incredibly accommodating attitude was exceptional. She had an Adecco lanyard and I couldn’t help but feel I must inform you of her outstanding work. I also saw her upon my arrival helping other customers. An absolute attribute to national rail. Thank you

Henry Chambers
2019-04-02 13:46:31

Website is not easy to naviagate but…

Website is not easy to navigate but managed to get he info I needed

Jenni Sannia
2020-02-09 22:50:22

Great team at Truro

Huge thank you to the team on shift at Truro train station on Sunday 9th Feb. My train was cancelled back to Paddington due to the weather conditions. The team advised us on the best course of action, kept us all updated and went out their way to help make everyone feel as secure as possible. Thanks guys! - now on the sleeper train Paddington bound

Priya Parul Singh
2016-04-06 13:18:16

No complaints

We used National Rail extensively during our week-long stay in London. It was convenient & provided great connectivity. Most of the times, we had no difficulty in finding seats either.

customer
2019-10-14 06:49:27

Just traveled to Glasgow from Larbert…

Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert/Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis

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Does National Rail have a student discount?

Yes. In the form of National Rail discount code, currently enrolled high school students and college students can enjoy discounts on nationalrail.co.uk. Everyone who can prove the identity of the student can acquire the unique National Rail discount code and enjoy a stress-free shopping experience.

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