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Reviews of National Rail

T Ever
2018-02-14 22:09:58

Left phone on train..

Left phone on train... national rail guard / inspector found.. answered and returned phone... the phone had money.. bank cards and pins all in the case and this trustworthy guard handed it back to us. He went out of his way to return it and wouldn't accept any money or reward. Absolutely amazed that there are still decent people out there... this was a train from east Croydon to Tonbridge tonight. Very proud to have genuine people like this work for our national rail

Priya Parul Singh
2016-04-06 13:18:16

No complaints

We used National Rail extensively during our week-long stay in London. It was convenient & provided great connectivity. Most of the times, we had no difficulty in finding seats either.

janet snakehole
2017-03-15 13:36:03

National Rail issues

Whilst usually I find national rail journeys good, there have been several occasions on south west trains where the service is unsatisfactory! When the trains are delayed which I have faced several time there is no way in knowing when your next train will be it seems like it's just a waiting game! In addition they do not have the appropriate services such as update telephone boxes which you can use if your battery dies does not seem they are very modern at bestAlso, today I rushed for a train from work only knowing I had 2 minutes to jump on my train and the whistle was called at 13:21 with 22 seconds ! It says the train is at 13:22 but if you think that the train is at this time then you will afformidibly miss it! Even when I asked to jump on the train at 13:21 the lady continued to blow her whistle without an apology and now I have to wait 40 minutes for the next one as there train times are also a load of w***! So thank you south west trains i have a lot to do but i am unable to as i am waiting for my train! And do not get me started on the fares

James Needham
2019-10-02 09:18:47

Unreliable, but good when it works

The uk rail system is just too unreliable and expensive. It has from my experience got worse over the last year with issues on approximately 5-20% of journeys, and seem to spend all my time claiming money back from delayed journeys. Last 2 journeys to London with EMR had issues, with the first journey ending up with trains terminating early both ways which meant I got all my money back, last journey train late by 45 minutes so half money back. And recently did a number of journeys with Northern and 2 journeys cancelled at short notice with a one hour delay. A further delayed journey on LNER required a diversion which added 2 hours. The problem is that no common reason for delays, some times train breaks down, other time other trains break down and block line, sometimes point failures or overhead cables issues. Although you can trace most of the issues down to poor maintenance and lack of capacity.When it works rail system is fine, and although standard tickets are horrendously expensive, there are some really cheap advanced fares and promotional tickets

customer
2019-10-14 06:49:27

Just traveled to Glasgow from Larbert…

Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert/Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis

Wendy Drysdale
2019-07-13 11:40:36

Train 1144am Sat 13th July Cleland to…

Train 1144am Sat 13th July Cleland to Edinburgh Waverley. FAntastic customer service from the train guard William who was was extremely helpful and pleasant to all customers on the train. Not often you see this, he had time for everyone and it made the full journey very pleasant. Thank you William a credit to British Rail.

Zsanett Lancsak
2017-10-09 11:20:52

Just received the most outstanding …

Just received the most outstanding customer service experience I have ever had while visiting the Guildford Railway Station! I used one of the counters (because I am not too familiar with ticket types) to buy tickets for my friends and myself and the gentlemen, Alvaro saved a huge amount us money for us. He was very kind and explained what kind of further options we have rather than a normal travel card. Thank you so much again Alvaro!

Henry Chambers
2019-04-02 13:46:31

Website is not easy to naviagate but…

Website is not easy to navigate but managed to get he info I needed

Darren
2018-05-07 09:52:57

I use the app daily

I use the app daily, I just wish that the app would reflect when the trains get canned and go from another station

Spil
2018-12-04 15:51:51

Network rail finally sorted a tree. Track works well done.

Had an overgrowing tree from the railway line behind my house . The process was long and irritating but , to their credit , they finally came and cut the tree back . Their contractors did a good job. Thank you . They have since relaid some track . They were good at consulting and cannot be faulted .

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Yes. In the form of National Rail discount code, currently enrolled high school students and college students can enjoy discounts on nationalrail.co.uk. Everyone who can prove the identity of the student can acquire the unique National Rail discount code and enjoy a stress-free shopping experience.

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