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Reviews of Tesco

Jane Figgis
2020-05-17 12:00:04

Tesco has been much better than others…

Tesco has been much better than others during Covid 19.Online slots for priority vulnerable have been available, although this seems tobe more difficult recently.Telephone staff have been polite, well informed and helpful.Just hope this is sustained now all the priority lists are included as I have noticed its now more difficult to get priority slots for delivery.Grateful Tesco is there, otherwise we would have literally starved.

tracey peters
2020-05-17 11:12:14

Its good that you are trying to protect…

Its good that you are trying to protect the public from Covid 19 by putting arrows in your shop which most of the public ignores anyway. Could I suggest that you remind customers via your tannoy system to social distance and to follow the arrows while shopping. I was in the shop for 1.30 hours and customers were totally ignoring the signs, were not reminded which made me very vulnerable.

2020-05-16 21:51:09

Much better than Asda at the moment as…

Much better than Asda at the moment as far as priority slots go. After FINALLY receiving our 'vulnerable' letter two or three weeks ago we phoned Tesco and we were added to the vulnerable list straight away and were given priority slots. Up until then, we had been relying on others to bring us bits and bobs each week. As others have mentioned too, you can amend your order right up until the night before delivery, unlike Asda. Well done Tesco!

Carlisle Reviewer
2020-05-16 21:32:48

Brilliant service during Covid-19

We have had a few Delivery and Click and Collect Slots with Tesco. Although the website is a bit slow and takes a long time to order your shopping, the service received is amazing. Very little substitutions which is amazing in these hard times and you can edit your order until 11:46pm the night before instead of 5 days with ASDA. Very well done Tesco!

2020-05-16 20:25:35

Amazing experience i use to shop at…

Amazing experience i use to shop at Asda more but now im a loyal Tescos customer. Fresh products excellent customer service. Especially Nuri one of their staff very good customer service always helpful i couldnt find what i was looking for and he helped me. Polite and with a smile always

Martin Hall
2020-05-16 17:58:12

Home delivery

Hi, I'm one of the vulnerable using your home delivery service at the moment, everyone of your staff has been fantastic, helpful, friendly and doing a 1st class job under a huge strain, matty delivered my shopping today 16/5/20 couldn't of asked for a more helpful member of staff, cheers matty and the rest of the team, martin

2020-05-16 14:14:44

My order was earlier then ordered no…

My order was earlier then ordered no problem with that shopping was all there which was great driver was ok Shame he does not smile

uncle sophie
2020-05-16 14:01:22


hey gorls. i would like to suggest a new way to improve your amaze meal deal salad sandwiches. i think you should include red or spring onion, and cucumber in them. also i lerv tesco thx bye

Finn Vincent
2020-05-16 10:31:32

Good stuff

Regularly order my weekly shop from there and they do the job great. I live in a big town, so can't say it'll be the same for everyone, but for me its top notch.

SJ Tyler
2020-05-16 10:20:50


Decent, honest retailer!

Lee Gurney
2020-05-16 09:33:51


Can you please tell Mark the delivery driver from dudley tesco extra, thank you so much for your helpin this time and place and a little bit of a chat social distenced of courseWell done Mark a big thank you

Decorating Demon
2020-05-16 07:12:19


Dont normally shop here as i work for a rival chain...however, being off sick due to a head injury i needed a home delivery. I couldn't get one from work for 7 WEEKS so i tried tesco...right result !! Got one for next day, no problem. Easy website, arrived on time, driver fabulous and helpful (didnt get name,sorry) all shopping present and what i wanted.Well done Tesco :-) I'll use again online or in store when I'm well enough.Delivery charge a bit OTT at £7 but small price to pay for this service at these times.

2020-05-12 22:10:28

Previously Ocado customer but since…

Previously Ocado customer but since this crisis have not received a single order. Gone over to Tesco and have so far managed to get a delivery every week. Well Done Tesco for stretching so far in these trying times!!!

Marion Batten
2020-05-12 17:37:14

Fantastic service

Received delivery this afternoon, and as my one two weeks ago,everything packed in bags,all fresh fruit and veg very good quality ,driver very pleasant and brought everything to door and stood back whilst I emptied the crates. A very big thank you to you all at Lakeside ,your simply the best Marion

2020-05-12 09:22:57

Beware online shoppers

I thought twice about writing this review during this national crisis but then I thought other shoppers should be warned.When buying "loose" fruit and veg which are sold EITHER as a number of pieces OR by weight, beware!You can check a box to select either a number of pieces or by weight. I selected by weight. In the dropdown box I selected 1.98kgs (their preset weight) for bananas and 2kgs for carrots.What turned up instead was 1.4kgs of bananas itemized as 10 bananas and double the weight of carrots itemized as 20 carrots (they were HUGE carrots).Tesco grocery shoppers or their computer programming did not honour my weight selection but opted to do it by pieces instead which defeats my purpose.However, I learnt a long time ago that at Tesco, it is what matters to the company that counts and not to the customer.The delivery guy showed me an email address on the delivery slip to contact if I had a problem. I did. THREE days later an email arrived saying "We are exceptionally busy just now due to an increase in customer contact as a result of the Covid-19 (Coronavirus) outbreak. As a result, we are currently unable to respond to emails ... If you still need to contact us, please visit our Contact Us page".I stopped shopping at Tesco 12 years ago but broke my embargo last week to my regret.12 years ago, I was at a self-check out. I doube-bagged the groceries - they were glass bottles and very heavy. I had a long distance to walk home and didn't want the single bag tearing.The staff member at the checkout stopped me and said it was against company policy to double-bag. I explained the reason why. He repeated that it was company policy. I said I would pay for the additional plastic bags. He said they do not sell bags and repeated company policy.I asked for a supervisor who NOT ONLY repeated the company policy BUT took my groceries out of the double bag (leaving them in a single bag).He THEN THREW AWAY the second plastic bag in the bin right in front of me. I protested. He said it was company policy. I wrote a complaint and the customer service rep sitting in an office somewhere behind a computer said it was not company policy. Full stop.My embargo goes back in place as well as my promise to myself: If Tesco is the last supermarket in the UK, I'll move to another country.

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